Training: Maintaining Optimum Performance and Profitability
One of the most effective analogies I've used when training users to effectively and efficiently use our software, is that, in many ways, operating a staffing software system is like operating a car. For example, in order to keep your car in good working condition and maximize its performance and reliability, you need to regularly perform various types of maintenance, such as changing the oil, rotating the tires and tuning the engine. This concept of regular and preventative maintenance also applies to your staffing software system!
One of the recommended maintenance services for your VCG software system is the Efficiency Audit. In this type of engagement, a Consultant will work with you and your staff to identify and implement new or better ways of using the software to enhance your business. Perhaps you are a relatively new VCG customer and want to make sure that your staff is using the software properly, or maybe you are interested in expanding the way your company conducts business and want to integrate your staffing software with your Website, or maybe your goal is to improve the way you are currently tracking and reporting various aspects of your business such as workers comp injuries.
The first step in performing an Efficiency Audit is identifying the purpose or goal. Here are some questions to consider:
- Are we fully and accurately using the software?
- Is there new functionality available?
- Are there inefficiencies in the way we operate?
- Has staff turnover created a need for training?
- Has the nature of our business changed since we first implemented the software?
Once the purpose of the Audit has been determined and goals and objectives established, your VCG Consultant will develop the appropriate plan. The following describes the steps used during a typical Efficiency Audit:
- Observe
- Investigate
- Diagnose
- Evaluate
- Propose (additional training, modify procedures, etc.)
- Develop (create necessary training, custom reports, new procedures, etc.)
- Test
- Implement
- Verify
- Follow-up
The end result of your Efficiency Audit is a well-tuned staffing software system. One that will deliver maximum performance and reliability for the daily race for business you drive in. For more information about this service offering, please call us through our toll-free support line at 800-925-1519.